FAQs

HOW TO BUY ?

Placing an order is quick and simple. Please click on the category and subsequently the subcategory. Check the options, select the product you wish to buy and add it in your Shopping Cart. You need to register yourself to place the final order. Once registered, log in with your user id and password, enter your correct shipping address and make the payment.

 

PAYMENT

You can pay in a secure environment using your Credit Card/Debit Card/Internet Banking. Our gateway partners use secured & encrypted technology to keep the transaction information confidential. You can also note the ‘https’ on the url of the transaction page, which conveys a secure transaction.

 

What is 'Your Account'?

‘Your Account’ is your personal account page where you can track your orders, view your transactions, and manage your orders.

 

Is it necessary to have an account to shop on Finolex Web store?

Yes. It’s useful to create an account so that you need not have to do repetitive filling of information, on every subsequent purchase. Also registered accounts will be updated on new products and special offers, from time to time through email.

 

How do I check the current status of my orders?

You can track your order status in the “Your Account” section.

 

When and how can I cancel an order?

Order, once booked through our web store, cannot be cancelled.

 

How safe is it to make an online purchase?

We, at Finolex Cables Limited, are concerned about the safety and security of our customers. All payment information entered by the customer is directly received through the payment gateway and are transmitted to the respective banks’ servers. All of this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

 

How does the online payment system work?

Once you select the payment mode, the financial information entered by you will be directly authorized by your bank/credit card /debit card company. Once we receive their authorization, your order will be processed and you will receive a notification for the same.

 

What are the reasons that my credit/debit card may get refused?

Debit & credit card companies refuse authorization of cards for specific reasons such as:

  • The card number and/or other details of the card entered is/are not valid (sometimes a typographical error)
  • The card does not have sufficient balance to make the payment of your order
  • The expiration date is not entered correctly (sometimes a typographical error)

Please contact the respective debit/credit card issuing bank for further clarifications.

 

My transaction failed but money was deducted from my account. What do I do?

You should take it up with the respective bank. We shall endeavour to support you in this matter.